ITSM/ITIL Consultant
Job description
We're Looking for an ITSM/ITIL Consultant – Join Our Team!
Do you have experience with ITSM and want to be part of exciting projects? If you enjoy bringing innovative solutions to clients and working in a dynamic environment, we have an opportunity for you!
We're Looking for an ITSM/ITIL Consultant – Join Our Team!
Do you have experience with ITSM and want to be part of exciting projects? If you enjoy bringing innovative solutions to clients and working in a dynamic environment, we have an opportunity for you!
Job description
- Participating in ITSM tool implementation projects – you’ll be a key player in critical projects
- Assisting in preparing proposals for our clients
- Analyzing client needs and proposing tailored solutions
- Supporting configuration and setup of the target solution
- Coordinating implementation activities and ensuring smooth project execution
- Participating in testing to ensure high-quality system performance
Required qualifications
- Knowledge of the ITIL methodology (certification is an advantage, not a requirement)
- Understanding of key ITSM processes: Request, Incident, Problem, and Change Management
- Experience working with a CMDB (Configuration Management Database)
- Practical knowledge of Jira (ideally Jira Service Management) is required
- Ability to perform customizations (creating and modifying workflows, form adjustments, working with ScriptRunner, handling integrations, etc.)
- Excellent presentation and communication skills, with the ability to advise clients on how to effectively apply best practices
- Ability to analyze business requirements and clearly communicate them to both clients and technical teams
- Ability to coordinate activities within ITSM engagements (direct project management experience is not required)
What are we offering
- Customized working hours: Flexible scheduling tailored to your individual needs.
- Vacation and time off: Guaranteed 5 weeks of vacation and 3 sick days.
- Flexible work environment: Ability to work from home, company offices, or directly at client sites.
- Education: Training, conference attendance, e-learning programs, and language courses.
- On-site refreshments: Diverse selection including cookies, fruit, coffee, and hot chocolate.
- Seamless mobile communication: 50 GB of mobile data + unlimited company-paid calling. Discounted O2 Family tariffs for family members.
- Choice of benefits: MultiSport card, pension insurance contribution, discounts (Alza, pharmacies, tickets, and other experiences).
- Additional employee perks: Access to employee loans, discounts with business partners, opportunities for volunteer work, and participation in team-building activities.
Advantageous skills
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We design and deliver cutting edge IT projects for enterprise innovators. Any size. End to end.
Interested in this position?
Our 5 stage recruitment process
Send us your CV or LinkedIn profile, and by the next business day, you’ll hear from us. Glide through the first interview and your future manager will be keen to meet you for a follow-up chat. Impress there, and an offer will be on the table before you know it. Yes, it's as straightforward as it sounds.
For some roles, we like to ensure a perfect fit by evaluating your technical expertise, key personal qualities, and problem-solving approach. This helps us understand how you tackle challenges and how well your skills align with the role.
Submit your resume or LinkedIn profile, so we can meet you.
Begin our conversation with a call or e-mail.
First interview to discuss your potential and role.
Second interview with
a test task
If everything clicks, we give you a job offer.
